Shipping policy

Processing and Delivery

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Once your order has been processed and dispatched, delivery typically takes 3-7 business days depending on your location. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.

Tracking Your Order

You will receive a shipping confirmation email with tracking information once your order has been dispatched. This allows you to monitor your package's journey and estimated delivery date.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order. Free shipping may be available for orders over a certain amount—please check our current promotions at checkout.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international orders may vary and typically take longer than domestic shipments.

Return Window

Upon receiving your order, you have 7 days to request a return if you are not satisfied with your purchase. Please refer to our Return and Refund Policy for complete details on eligibility and the return process.

We recommend inspecting your order immediately upon delivery. If you notice any damage, defects, or incorrect items, please contact us at shopurkartenterprises@gmail.com right away so we can resolve the issue promptly.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply for redelivery.

Questions?

If you have any questions about shipping or need assistance tracking your order, please don't hesitate to contact us at shopurkartenterprises@gmail.com.